What people are saying right now

Feel free to add your comments here about your experiences as a General Motors dealer working with ISS. We promise to leave both good and bad comments up (provided we can verify you’ve been an active account with us).

It’d be great if you could include your Dealership name and what state you’re from in your comment. Thank you!

Email us (dvetsch@instrumentsales.com) photos of you with our mousepad for posting here and we might ship you a free box of cookies!

188 thoughts on “What people are saying right now

  1. I’ve always had great service. ISS employees very helpful and professional. Nice to do business with. THANKS

  2. we havnet got cookies in a very long time, whats up!! lol, anyways I just move to this new dealership and hope to continue doing business with yall

  3. NOT AN EASY SIGHT TO FOLLOW,ALWAYS HAVE PROBLEMS.QUICK CHECK PUT A NUMBER IN WONT LET YOU ORDER ONSTAR BUT STILL ASKS YOU IF YOU WANT TO ORDER.ONSTAR ORDER FORM GIVES ONLY ONE NUMBER TO ORDER,AND IS NEVER CORRCT PER TACH.NEEDS FIXING!!!!!!!!!!!

  4. The website was easy to use can’t wait until I receive the cookies. We all love to snack around here. Lynn Layton Chevy Decatur Alabama

  5. Yeah i just order a diplay unit and because i wrote that the car was an a collision
    they send me an outright unit without calling firts they said collision involve units are not repairables so I returned it an got it some where else last time i order from this place

  6. Great service, tons of items available! Speedy service, too. As long as something doesn’t have to be sublet to United Radio, all is well ;)

  7. Whenever I need to ask a question or need help with a unit ISS dose just an outstanding job.
    Best service I have had, and will continue to use them.
    Great job folks.

  8. I LEFT A COMMENT JUST NOW ABOUT A MOUSE PAD BUT IT SAID I ALREADY SAID THAT AND WOULD NOT POST—- I ONLY ASK’D BECAUSE I DID NOT GET ONE LIKE YA SAID

  9. THANKS ANDY C. AT RON TONKIN
    P.S. I NOTICED THAT A LOT OF PEOPLE IN THE PICTURES HAD A COOL MOUSE
    PAD, I WAS WONDERING IF I COULD HAVE ONE,, OF COURSE PIZZA IS ALWAYS THE BESY ;-) PSS MY COMPUTER IS STUCK ON CAPS SOORY

  10. Orders have been flawless, quick and accurate. Even calling for CSR assistance has been professional and courteous. Thank you ISS for keeping up the great work! and the cookies are a bonus…

  11. Once again ISS comes through. By taking care of their customer, I can take care of mine. Denise goes above and beyond, and a shout out to Jodi as well. Thanks!

  12. Priscilla helped my through a problem. a cluster had a part # no good in the system. all is well thanks to priscilla. talking to somebody who can help in a situation remains a valuable commodity to any business.

  13. ISS provides great service and everyone I deal with in customer service is always professional and VERY friendly!!
    Thanks and keep up the good work

  14. YOU GUYS DO SUCH A GREAT JOB WITH DELEIVERY ON CLUSTERS AND RADIOS THANK YOU SO MUCH KEEP UP THE GOOD WORK. PLEASE SENT COOKIES. THANK YOU

  15. Having a 1991 Chevy pickup cluster IN STOCK when the competition won’t even repair yours is quite impressive. Your sales and support staff is excellent as well. Great work ISS.

    Thompson Sales Company
    Springfield MO

  16. ISS has great service, availablity, and ease of ordering. I appreciate them greatly.

    Paul Bellotti
    Thompson Sales Comapny
    Springfield, MO

  17. Your customer service is exceptional, and as mentioned in prior comments that is priceless. That said, your price is often lower than the competition and your shipping prices are very fair.. The day Patty Watson came in and recruited our business was a good day indeed.

  18. THANKS FOR THE GREAT SERVICE & LARGE INVENTORY OF PARTS!
    COOKIES WERE GREAT ALSO, BUT NOW WE HAVE NONE LEFT. HINT,HINT!

  19. Very helpful and expedient service. Territory Manager Kevin Witter goes out of his way to make sure we are completely satisfied with ISS.

  20. As always it is a pleasure to place orders with ISS. Your staff is alway helpful and friendly. Since hooking up with ISS I stopped price shopping. I’d rather pay more and contiue getting the GREAT customer service. Keep up the great work.

    • Thanks Dick for your great feedback. We always strive to provide you with a good value. Hopefully you don’t find our prices that much higher too often as we work to remain competitive while keeping our inventory levels, quality and good quality people above the industry standard :-)

    • I have to agree with Peggy, seems like almost every unit I look at lately is priced higher than our local delco service center. We shouldn’t have to call for price matching.

      • Joe,

        Thank you for your honest feedback. I am sorry that you have been seeing some higher pricing on our website. We try our best to stay competitive, but we can’t always see what our competitor pricing is at. We find that some of our units are lower priced and some are higher priced. One of the good things about telling us about the pricing on a model numbers, is once you tell us, that price sticks in our system going forward and you don’t have to tell us again on that model number. We will have someone get in touch with you to see how we can help.

        –Humberto

  21. denise v. called me to give them a try and its the best experience I’ve ever had with a company with speed and perfection

  22. You guys are the best!! Thank you so much for the cookies too. I like the fast and efficient service!! Thanks again and have a great day!!

    • Thank you for the positive feedback David. We are glad that you are enjoying the service and the cookies. Please let us know if there is anything we can do to make it easier or better for you to do business with us.

  23. Last week, spoke with Greg, radio tech. He went well beyond what was necessary to help me. Thanks Greg, great job. Overall, excellent service!

  24. Last week I had a difficult request from a customer involving a locked radio unit. Greg in technical support went above and beyond what was necessary to try and help me. Thanks so much . He deserves a pat on the back!

  25. HAVEN’T SEEN THE COOKIES SINCE 2011—IS THE BUY THREE AND GET THE FOURTH FREE STILL IN EFFECT? HADN’T HAD A FREE ONE IN A WHILE. THANKS, KEITH

  26. hi i am very happy with your service but my problems lie in the priceing compared to the other compamy your prices are high. example the cluster i am purchasing from you now cost from you is 165.00 from the other company it is 125.00. i like doing busness with you but i can’t do it for much longer if you can not match the prices. the other workers stopped useing you because of the priceing.

    • Frank,

      ISS has a very liberal price matching policy. If you find it somewhere else all you have to tell the customer service representative is that I can get it for “x” price at company “y” and they will price match for you on the spot. What is the cluster number you are ordering and we will look at our pricing.

      –Humberto
      Sales Manager

  27. well i figured since i just ordered another radio i would remind you of how happy i am. Happy you ask. Well i am happy because i love the swiftness of ya’lls response to my orders and yes, i am also happy that, I GOT MY COOKIES BABY!!!!!!
    IN THE WORDS OF MY NEW FREIND. (((((( YOU ROCK!!!!! )))))

  28. MY CUSTOMERS ARE VERY SATISFIED WITH THE QUICK AND RAPID RESPONSE FROM YOUR WEBSITE. WE APPRECIATE THE HARD WORK AND ALL YOUR TEAMS EFFORTS TO SATISFY YOUR CUSTOMERS!!! KEEP UP THE GOOD WORK.

  29. you people are the most knowledgeable when solving my questions. and special thanks to denise vetsch. because she went to the fullest extent to resolve my problem with the cluster lense problem.

  30. I had a issue with a cluster repair.I posted about my problem and was contacted right away and my issue was resolved on the spot. Thanks Humberto I appreciated all the help. Great customer service.

  31. I called about a cluster with backlighting isues and was told to send in for repair and quoted 175.00 for repair. I sent the unit in and was called a couple of days later and told this was a pitch unit and could not be repaired but they could get me a new unit for 350.00 cost. Then job was already sold so now we are gonna lose money on it.sure would have been nice to know you could not fix it before I sold it and sent it in.Not happy at all.

    • Shawn,

      Someone will be in contact with you soon to talk about this. We are sorry that this has been a problem for you and we will do our best to resolve it for you. We value your business and want to make it right.

      –Humberto
      Sales Manager

  32. Superior service. Your company has made ordering and servicing my customers a breeze, and the west coast hours make overnight delivery a snap every time. Very good job you guys, your tearing the cluster/radio competition to pieces…

    • We are so glad that we have been able to help you help your customers. We appreciate your business and know that the only way we succeed is to help you succeed.

      Thank you again!!!
      Humberto
      Sales Manager

  33. Absolutely the best cluster and radio service center in the nation! If I have any problem at all, it’s been fixed in an hour. Whether it is website issues or an order. I get everything the next day unless it’s on back order. Where else can you get better service?! If you know of a better place, don’t tell me! I’m sticking to ISS, because they’ve stuck with me!

    Keep up the good work Nate and Family @ ISS, it don’t get any better than you guys!
    Thanks again,
    Jason

    • When I click on “non-warranty”, my selection on “is there a cd stuck in the unit” is blown out. By doing the things in the order presented, I get to the end and it hangs up and tells me I didn’t input something. I already did, thanks. I’m sure it’s just a glitch, but please fix it :)

  34. Your company does such a great job. Its so nice to know that when i hand up the phone or navigate away from the website my order is on its way. I look to your business practice as a way to business in my store. And by the way Priscilla rocks…

    • Thank you for the suggestion Robert. In an effort to keep things simple for all customers we have found that leaving the TAC# in the complaint/comments field seems to work pretty well. We really appreciate your business and suggestion. If this doesn’t seem to work for you, please let us know.

      Humberto,
      ISS Sales Manager

  35. ISS is the BEST place for our GM needs. Fast, Courteous, Accurate
    and willing to go out of the way to meet our needs. Always our first call or website we visit when we need a GM cluster or other item. Keep up the Great Work!!!!

  36. I think it would be nice if the order area would have a line where you can put a TAC Case #. I was looking for it and had to call to understand to put it in the Complaint/Comments area.
    Thank you
    Robert

  37. iss is a top of the line dealer exchange co.they always ship on time and always
    have radios and clusters in stock.thanks for making my job easier.

  38. THIS DEALERSHIP HAS BEEN WORKING WITH ISS FOR A VERY LONG TIME (DOWNTOWN RADIO) AND HAVE ALWAYS RECIEVED PROFESSIONAL SERVICE WITH A PERSONAL TOUCH. SINCE ORDERING THE CLUSTERS AND RADIOS ONLINE, WE MISS TALKING TO THE CREW IN DENVER OVER THE PHONES. WHEN WE DO CALL WITH A QUESTION, WE ARE TAKEN CARE OF. THANK YOU FOR SUCH GREAT SERVICE.
    GARY DUNNING-MARKLEY MOTORS PARTS DEPARTMENT

  39. YOU’RE DOING GREAT BUT I DO HAVE A SUGGESTION.
    IT WOULD BE GREAT IF A NUMBER AUTOMATICLY UPDATED TO THE NEW NUMBER, SUCH AS 25861660 TO 20958766.

    • Rick,

      Thanks for the great suggestion. The reason that we do not have it automatically update is because there are many instances where sending you the updated version would be wrong because it would make the core you send back invalid. We have found it best to know which unit you actually need in most cases. This does seem to be a case where it would be helpful. We will put this into our database in case some day we can have the system differentiate between which ones should be automatically updated and which ones should not.

      Your ISS team

  40. Very dependable when it comes to getting the part that we order as well as the part not having any type of working issues.
    Keep up the great work.

  41. Very consistent even with employee turnover. Consistency is a very efficient & productive way of doing business. Thanks

  42. Awesome company. Y’all are always very helpful and polite. Thank you. P.S. send more cookies

  43. I am glad to see that all the clowning around with tha names i do on the section of “who ordered” the cluster and or radios that i put is not only being seen but makes one or more of you guys smile…always a pleasure to deal with you folks.. thanks I.S.S.

  44. I have been in the automotive field for 30 plus years and i can honestly say its a pleasure doing business with iss, shanna and presilla always go out of their way to help me if i need it. you should be very proud to have them as employees. its had to find that kind of dedication to a company these days and i truely appreciate those ladys. thanks again ladys
    sincerly
    monty
    gerry lane chevrolet

    • Thank you, Monty. We’ll pass along the compliments to Shanna and Priscila! Glad to see you appreciate them as much as we do.

  45. GREAT SERVICE
    GREAT INVENTORY
    ORDERS ALWAYS SHIPPED ON TIME
    GREAT QUALITY
    WARRANTY QUESTIONAIRE IS REDUNDANT. INFORMATION ALREADY IN ONLINE ORDER. NO NEED FOR MANUAL FORMS AND FAXING. THIS LOSES EFFICIENCY.

    • Thank you for your great comments.

      With regards to your last statement. As long as you enter the service tech name and phone number in the comment/complant field, that is all the information needed for us to fill in the questionaire for you. In that case you wouldn’t need to send in anything else.

      Please let us know if you need further clarification or help and thank you for your business.

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